Alpha IT is the support company of the future. In today’s highly competitive and technologically dependent economy, many businesses have lost the ability to effectively control the cost of their IT needs and services. IT services are now an intricate and necessary piece of any successful business.
With the seemingly ever increasing wages that IT professionals are able to command, it has become difficult for businesses to cost effectively staff full time IT professionals. Alpha IT gives businesses the expertise of a full-time IT professional without the price-tag. This is achieved by partitioning highly qualified and skilled technicians to multiple customer accounts. One could best understand this concept by thinking about a time share scenario for property, but with regard to professionals.
Alpha IT goes further than today’s typical IT company by providing proactive IT support to businesses in the form of monthly equipment inspections, computer systems maintenance, software inspections, training, and 24/7 support. This proactive approach to IT support prevents hours of down time for our customers and is a refreshing change to the current industry standard of reactive IT.
To maintain our firm commitment to the highest level of customer service, Alpha IT assigns two dedicated technicians to each customer account. This creates familiarity with customer accounts and decreases response time which is crucial during mission critical outages.
To reduce response time further, technicians are equipped with the latest remote support technologies. These technologies allow Alpha IT technicians to provide the fastest response times for IT support to our customers at any time or location.
Alpha IT is a comprehensive technology consulting firm. We design and implement innovative technology solutions. Our goal is simple: to enhance the productivity of company technology capabilities beyond tier 1 support and repairs.
Yes, there is a difference between merely responding to a problem and solving the problem. In today’s technology driven marketplace, to be competitive requires the application of creative and cost effective optimization of the technology that is available. By taking advantage of our services, everything from deployment of new systems, on-site and off-site back-ups, to voice over IP voice systems, you will receive the rewards of a cutting edge work environment.
Alpha IT brings companies 15+ years of hands-on expertise in data integrity, security, and support.
Alpha IT believes in building long-term relationships with our clients. Our vision is to be the Premier IT consulting firm in Oregon. With Alpha IT on your team there’s no problem too small or too big!
Already have tech support? No problem. In fact, many of the businesses we work with have tech support. In some cases their own IT staff.