Quality phones, quality service, and easy integration.
Unlike a regular landline phone, Voice over Internet Protocol or VoIP uses the internet to make and receive phone calls. Other VoIP features include voicemail, call waiting, call forwarding, conference calling, caller ID, and integration with desktop software for use as “soft phones.”
By today’s standards, landline phone technology is quite limited. It only allows users to make and receive voice-only calls. On the other hand, VoIP technology has changed the communication game for business. It is a much more cost-effective way to communicate, allowing employees to be mobile instead of tethered to their desks. Scalability and integration of other communication systems are other advantages to using a VoIP system.
As far as security concerns go, VoIP is as secure as traditional telephony. We still recommend you use robust firewall protection on your network and employee education regarding phishing, scams, and malware attacks.
Alpha IT will be fully transparent and walk you through the best options for your business communications. If VoIP isn’t the best fit for your business, we’ll keep you in the know and go over other communication offerings.
Break Fix is an approach to IT support that can be subscribed to with Block Hours. Alpha IT provides Remote Support or On-Call Support during those Block Hours to fulfill technology management and maintenance services.
Block Hours are subscribed to and used as needed by your business. Block Hours can provide both preventative maintenance and ongoing support services.
Managed Security services provide the highest level of network, server, and data security to defend your business from inside and outside attack vectors with multiple layers of real-time security at every layer of your network.
A technician delivers On-call Support at a business location. The services follow a Break-Fix approach to technology management because they are billed when requested and completed work.
All-in Support provides maintenance and ongoing support to all areas of your technology environment. The support services cover your business’s entire network and servers and provide Help Desk Support to people using your company’s technology and devices.
Help Desk Support maintains your computer hardware and software. Technical support and troubleshooting ensure your PCs, desktops, phone, and other devices are up-to-date and running smoothly. In-house technicians support internal employees, while remote help desk technicians support technology customers over the phone and through the internet.
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