We sell and service Hosted/Cloud PBX, Hybrid PBX, and VoIP Systems. Set up a demo to let us show you how Alpha IT can save your business time and money.
Cloud PBX (Private Branch Exchange) is hosted in secure, remote data centers and is delivered through the internet. It provides the same call routing and management features of an on-premises PBX without the need for expensive hardware. The cloud PBX solution is also offered as a service on flexible plans, so smaller businesses can subscribe to it instead of investing heavily on an expensive on-premises system.
VoIP works by converting voice into digital data and sending it through your Internet connection.VoIP allows for normal phone calls through the internet with all of the options usually enjoyed by a traditional PBX, including voicemail, call waiting, call forwarding, conference calling, caller ID, call queues, advanced reporting, and more. In addition, VoIP software integrates with desktop computers and cellular phones for use as “softphones”. The only requirement is that they have voice and audio input/output capabilities.
Break Fix is an approach to IT support that can be subscribed to with Block Hours. Alpha IT provides Remote Support or On-Call Support during those Block Hours to fulfill technology management and maintenance services.
Block Hours are subscribed to and used as needed by your business. Block Hours can provide both preventative maintenance and ongoing support services.
Managed Security services provide the highest level of network, server, and data security to defend your business from inside and outside attack vectors with multiple layers of real-time security at every layer of your network.
A technician delivers On-call Support at a business location. The services follow a Break-Fix approach to technology management because they are billed when requested and completed work.
All-in Support provides maintenance and ongoing support to all areas of your technology environment. The support services cover your business’s entire network and servers and provide Help Desk Support to people using your company’s technology and devices.
Help Desk Support maintains your computer hardware and software. Technical support and troubleshooting ensure your PCs, desktops, phone, and other devices are up-to-date and running smoothly. In-house technicians support internal employees, while remote help desk technicians support technology customers over the phone and through the internet.
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