Alpha IT’s Service Approach
Break Fix
Break Fix is an approach to IT support that can be subscribed to with Block Hours. Alpha IT provides Remote Support or On-Call Support during those Block Hours to fulfill technology management and maintenance services.
Block Hours
Block Hours are subscribed to and used as needed by your business. Block Hours can provide both preventative maintenance and ongoing support services.
Managed Security
Managed Security services provide the highest level of network, server, and data security to defend your business from inside and outside attack vectors with multiple layers of real-time security at every layer of your network.
On-Call Support
A technician delivers On-call Support at a business location. The services follow a Break-Fix approach to technology management because they are billed when requested and completed work.
All-In Support
All-in Support provides maintenance and ongoing support to all areas of your technology environment. The support services cover your business’s entire network and servers and provide Help Desk Support to people using your company’s technology and devices.
Help Desk Support
Help Desk Support maintains your computer hardware and software. Technical support and troubleshooting ensure your PCs, desktops, phone, and other devices are up-to-date and running smoothly. In-house technicians support internal employees, while remote help desk technicians support technology customers over the phone and through the internet.
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